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Check-in is available from 3:00 PM. Self check-in is available.
FAQ
FAQ
We’ve compiled answers to frequently asked questions below for your reference.
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Check-out is until 10:00 AM.
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There is no front desk. Self check-in and check-out are available. Staff patrol the property regularly.
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We will send you an online check-in guide by email prior to your stay. Please check your confirmation email for details.
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Fire-related activities can be enjoyed until 8:00 PM.
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The plan includes a BBQ grill, charcoal, charcoal lighting service, BBQ utensils, cleaning, and waste disposal. Tools provided: tongs, aluminum foil, garbage bags, kitchen paper, scissors, salt & pepper, cooking oil, plates, glasses, and chopsticks.
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Please contact us at least 3 days before your stay. (Orders made the day before or on the day of arrival cannot be accepted due to ingredient preparation.)
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¥4,000 per day, or ¥6,000 for two days.
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Yes, you are welcome to bring your own ingredients and beverages.
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Yes, handheld fireworks are permitted only on the gravel area.
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Yes, of course. You can stay comfortably throughout all seasons.
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Yes, each trailer has its own shower room and toilet.
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Yes. Each unit includes a mini kitchen, electric kettle, microwave, IH stove, refrigerator, pots, pans, cooking utensils, knife, cutting board, and tableware.※There is no kitchen in the dome tent.
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Yes, free parking is available exclusively for guests.
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Cancellations made on the day before or on the day of check-in will incur a 100% charge. No-shows will also be charged the full amount automatically.
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A cancellation link is included in your booking confirmation email. Please use the link to cancel your reservation yourself.
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Yes, you can choose to pay on-site. However, a credit card is required at the time of booking for guarantee purposes.
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Self check-out is available. Please make sure to turn off all electronic devices and gas, and check that you haven’t left any belongings behind before departure.
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Yes, lockers are available free of charge from 10:00 AM to 6:00 PM (for guests only)
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You can reserve a bonfire in advance. Our staff will prepare the firewood and assist with lighting it in the shared area. The bonfire is free of charge and available until 8:00 PM.
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Salt, pepper, and cooking oil are provided (for guests using the BBQ).
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After your reservation is confirmed, you can book the sauna via email or phone.
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The sauna is available from 4:00 PM to 9:00 PM (last session: 8:00–9:00 PM). Advance reservation is required.
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We offer options such as anniversary cakes, room decorations with balloons, champagne service, and flower arrangements. We also have a special anniversary package that includes everything. Reservations must be made at least 3 days in advance.
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After your reservation is confirmed, you can book via email or phone. Please reserve meal plans at least 3 days prior to your stay.
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No, we do not offer a shuttle service. The property is about an 8–10 minute walk from Kawaguchiko Station.