FAQ

Check-in at Villas Fuji Terrace starts from 3:00 PM. Guests can enter the property via self check-in.

By the day before your arrival, we will send you instructions for check-in and online check-in to your registered email address. Using the online check-in service “maneKEY,” you can complete self check-in with the door code and tablet code.

Check-out is until 10:00 AM.

This is a self check-out property. Please follow the instructions in the in-house guide and complete the check-out process on the tablet provided.

Yes. If you need assistance, you may contact the emergency number at any time. Our staff is stationed nearby.

Cash and credit card payments are accepted on-site. If you wish to pay by bank transfer, please contact us in advance.

Cancellations made up to 2 days before the stay are free of charge. Cancellations made one day before or on the day of arrival will incur a 100% cancellation fee.

Credit card details are required to guarantee your reservation and verify your identity. This applies to bookings made through both our official website and third-party booking sites.

Unfortunately, for security reasons, we do not accept reservations by phone.

A cancellation link is included at the bottom of the confirmation email sent at the time of booking. Please proceed from there.

Yes, we can issue an electronic receipt. It will be sent between check-in and after check-out.

On clear days, Mt. Fuji can be viewed from the rooms and the property grounds. *Please note that Mt. Fuji is not visible from the East building, which is offered at a lower rate.

Sorry, pets are not allowed.

Bath towels, face towels, and toothbrushes are provided for each guest. The bathroom is equipped with shampoo, conditioner, body soap, and a hair dryer. *Please bring your own pajamas.

Yes. Free parking is available for guests. Up to two cars can be parked per villa.

Each villa can accommodate up to 8 guests.

Children under 5 years old are not included in the guest count and stay free of charge.

Each villa has two toilets.

Each villa has one bathroom.

On the first floor, there is a Japanese-style room with three futon sets. The living room sofa can also be used as a sofa bed with futons.
On the second floor, there are two bedrooms: one with three single beds and another with two single beds.

Please do not move the beds. As stated in the house rules, moving furniture may cause damage or stains to floors and walls. In case of damage, compensation may be required.

The bathroom is located on the second floor.

IH stove, pots, frying pans, electric kettle, knives, cutting board, cutlery, tableware, hot plate, spatula, ladle, cooking chopsticks, microwave, rice cooker, refrigerator, and freezer are provided.
*BBQ grill is available for an additional fee.

Each room is equipped with air conditioning, which you can adjust to your preferred temperature.

BBQ use is allowed until 9:00 PM.

Salt, pepper, and cooking oil are provided.

Bringing your own BBQ equipment is not permitted.

Bonfires and fireworks are strictly prohibited.

No. The BBQ grill can be rented for ¥4,000 per use. For consecutive nights, an additional ¥2,000 will be charged.

There is a supermarket within a 10-minute drive. Please check Google Maps for details.

A shuttle service is available by advance reservation.
Before check-in: 3:30 PM – 6:00 PM
After check-out: 9:00 / 9:30 / 10:00 AM
*Please note that availability is subject to reservation status.

Yes, please feel free to contact us.

The nearest station is Kawaguchiko Station, approximately 10 minutes away by car.