FAQ

Check-in at Villas Fuji Terrace starts from 4:00 PM. Self check-in is available. If you wish to check in earlier, please contact us in advance. Please note that early check-in may not always be available.

We will send check-in instructions and online check-in details to your registered email address by the day before arrival. Using the online check-in service “minpakin,” you can access the villa via a door code and tablet code.

Check-out is by 10:00 AM.

Check-out is self-service. Please follow the instructions in the in-house guidebook and complete the process using the tablet provided.

Yes. If you need assistance, you may contact the emergency number at any time. Our staff are located nearby.

Cash and credit card payments are accepted on-site. If you wish to pay by bank transfer, please contact us in advance.

Cancellations made up to 2 days before the check-in date are free of charge. Cancellations made the day before or on the day of arrival will be charged 100% of the accommodation fee.

Credit card information is required to guarantee your reservation and verify your identity. This applies to all booking platforms, including our official website.

Unfortunately, for security reasons, we do not accept reservations by phone.

A cancellation link is included at the bottom of your reservation confirmation email. Please use that link to complete the cancellation.

Yes, we can issue an electronic receipt. It will be sent to you between check-in and after check-out.

On clear days, Mount Fuji can be seen from the rooms and within the property. Please note that visibility depends on weather conditions and cannot be guaranteed.

We are sorry, but pets are not allowed.

We provide bath towels, face towels, and toothbrushes for each guest. The bathroom is equipped with shampoo, conditioner, body soap, and a hair dryer. Please bring your own pajamas.

Yes. Free parking is available for guests. Up to two cars can be parked per villa.

Each villa can accommodate up to 8 guests. Villa B can accommodate up to 9 guests.

Children under 5 years old are not included in the guest count, and no additional charge applies.

Each villa has two toilets, one on the first floor and one on the second floor.

Each villa has one bathroom.

Villas A & C: Three bedrooms on the first floor, each with two single beds. On the second floor, there are two sofa beds with futon sets. Villa B: Two bedrooms with two single beds each, and one Japanese-style room with three futon sets on the first floor. On the second floor, there are two sofa beds with futon sets.

Please do not move the beds. As stated in the house rules, moving furniture may cause damage or stains to floors and walls. In case of damage, compensation may be required.

The bathroom is located on the second floor.

We provide a stove, pots, frying pans, electric kettle, knives, cutting board, cutlery, tableware, hot plate, spatula, ladle, cooking chopsticks, microwave, rice cooker, refrigerator, and freezer.
BBQ grills are available for an additional fee.

All rooms are equipped with air conditioning, which can be adjusted to your preferred temperature.

Gas BBQ grill rental is available for ¥4,000 per day or ¥6,000 for two days. (Includes basic BBQ tools and cleaning fee.) Reservations are required by the day before.

BBQ use is permitted until 9:00 PM.

Salt, pepper, and cooking oil are provided.

Bringing your own BBQ equipment is not permitted.

Bonfires are not allowed. Handheld fireworks may be used in the gravel area until 9:00 PM.

Tongs, paper plates, disposable chopsticks, trash bags, kitchen paper, and aluminum foil are provided. Seasonings are available in the kitchen.

A convenience store is within a 5-minute walk, and a supermarket is within a 3-minute drive. Please check Google Maps for details.

Shuttle service is available by advance reservation.
Before check-in: 3:30 PM – 6:00 PM
After check-out: 9:00 / 9:30 / 10:00
Availability may vary depending on reservations.

Yes, please feel free to contact us.

The nearest station is Kawaguchiko Station, approximately 8 minutes away by car.