FAQ

Check-in is available from 3:00 PM. Guests can enter the room via self check-in.

We will send you instructions for check-in and online check-in to your registered email address by the day before arrival. You can complete self check-in using the online service “minpakin” with the provided door code and tablet code.

Check-out is by 10:00 AM.

This is a self check-out process. Please turn off all electronic devices and gas, then complete the check-out procedure on the tablet.

Yes. If you need assistance, you can contact the emergency number at any time. Our staff is stationed nearby.

Online credit card payment in advance, as well as on-site cash and credit card payments, are accepted.

Cancellations made up to 2 days before the stay date are free of charge. Cancellations on the day before or the day of arrival will incur a 100% charge of the accommodation fee.

Credit card information is required to guarantee your reservation and verify your identity. This applies to bookings made through platforms other than our official website as well.

We apologize, but for security reasons, we do not accept reservations by phone.

A cancellation link is included at the bottom of your confirmation email. Please use that link to proceed.

Yes, an electronic receipt can be issued. It will be sent to you between check-in and after check-out.

Yes, Mt. Fuji is visible from the room on clear days. *Please note that Building C has a utility pole in front, so the price is slightly lower, but Mt. Fuji is still visible.

We’re sorry, but pets are not allowed.

Bath towels, face towels, and toothbrushes are provided for each guest. Shampoo, conditioner, body soap, and a hair dryer are available in the bathroom. Please bring your own pajamas.

Yes, free parking is available for guests.

Up to 6 guests can stay per unit. *In some cases, only up to 4 guests may be selectable. Please contact us.

Children under 5 years old are not included in the guest count, and no additional charge applies.

The restroom is located in the living building. There is no restroom inside the DOME. The living building is directly in front of the DOME tent.

Yes, there is a dedicated bathroom building located next to the living building.

There are four double beds inside the DOME tent.

Please do not move the beds. As stated in the house rules, moving furniture may cause damage or stains to floors and walls. In case of damage, compensation may be required.

During consecutive stays, staff will not enter your room. Garbage collection and linen changes are available upon request.

IH stove, pots, frying pan, electric kettle, toaster, knife, cutting board, cutlery, tableware, hot plate, spatula, ladle, cooking chopsticks, tongs, microwave, rice cooker, refrigerator, and freezer are provided.
*BBQ grill is available for an additional fee.

A baby bed can be prepared upon request in advance. *Foldable type.

Each room is equipped with air conditioning, which can be adjusted to your preferred temperature.

Yes, it is available in the bathroom.

BBQ use is available until 9:00 PM.

Pink salt, black pepper, and cooking oil are provided.

Bringing your own BBQ equipment is not permitted.

Campfires are not allowed. Handheld fireworks are permitted on gravel areas only. *Not allowed on wooden decks.

The BBQ grill can be rented for ¥4,000 per use. For consecutive nights, an additional ¥2,000 will be charged.

There is a MaxValu supermarket within a 5-minute drive. Please check Google Maps for details.

Shuttle service is available by advance reservation only.
Before check-in: 3:30 PM – 6:00 PM
After check-out: 9:00 / 9:30 / 10:00 AM
*Service may not be available depending on reservation status.

Shuttle service during your stay is not available. Please use a taxi service.

The nearest station is Kawaguchiko Station.