FAQ

Check-in is available from 3:00 PM. Guests can enter the property via self check-in.

Check-in instructions and online check-in details will be sent to your registered email address by the day before arrival. Using the online check-in service “maneKEY,” you can self check-in with a door code and tablet code.

Check-out is by 10:00 AM.

This is a self check-out process. Please turn off all electronic devices and gas, then complete the check-out procedure on the tablet.

Yes. If you need assistance, you can contact the emergency number at any time. Our staff are located nearby.

Online credit card payment in advance, as well as on-site payment by cash or credit card, are accepted.

Cancellations made up to two days before the check-in date are free of charge. Cancellations made the day before or on the day of arrival will be charged 100% of the accommodation fee.

Credit card information is required to guarantee your reservation and verify your identity. This applies to bookings made through both our official website and third-party booking platforms.

We apologize, but for security reasons, reservations cannot be made by phone.

A cancellation link is provided at the bottom of the confirmation email sent at the time of booking. Please proceed from there.

Yes, an electronic receipt can be issued. It will be sent between check-in and after check-out.

Unfortunately, Mount Fuji is not visible from the property. However, there are nearby viewpoints within walking distance where you can enjoy views of Mount Fuji.

We’re sorry, but pets are not allowed.

Bath towels, face towels, and toothbrushes are provided for each guest. The bathroom is equipped with shampoo, conditioner, body soap, and a hair dryer. *Please bring your own pajamas.*

Yes. Free parking for guests is available in front of the house for up to two vehicles.

Up to 8 guests can stay per cottage.

Children under 5 years old are not included in the guest count, and no additional fee will be charged.

Each cottage has two toilets.

Each cottage has one bathroom, located on the second floor.

The first floor has a Japanese-style room with four futon sets. The living room sofa can also be used as a sofa bed.
The second floor has two bedrooms: a Japanese-style room and a double bedroom.

Please do not move the beds. As stated in the house rules, moving furniture may cause damage to floors or walls. If any damage occurs, compensation may be required.

BBQ is not permitted due to local regulations.

A stove, pots, frying pans, kettle, toaster, kitchen knife, cutting board, cutlery, tableware, spatula, ladle, chopsticks, microwave, rice cooker, refrigerator, and freezer are provided.

A child chair is available. A baby bed can be prepared upon request in advance. *This is a foldable type.*

Heating is provided in all rooms during the winter season.

Yes, it is provided in the bathroom.

BBQ use is allowed until 9:00 PM.

Salt, pepper, and cooking oil are provided.

We’re sorry, but there is no shuttle service. We recommend arriving by private car or rental car.

You may contact a local taxi company. *Advance reservations may not be available.*

Supermarkets and convenience stores are within a 10-minute drive. Access on foot is difficult. Please check Google Maps for details.