FAQ

Check-in is available from 3:00 PM.

If you plan to enjoy activities such as BBQ, please arrive by 6:00 PM. If not participating in activities, the front desk is open until 8:00 PM. After that, self check-in will be available.

By the day before check-in, we will send instructions and online check-in details to your registered email address. Using the online check-in service “maneKEY,” you can self check-in with a door code and tablet code.

Check-out is until 10:00 AM.

Self check-out is available. If no staff are present at the front desk, you may leave directly.

The front desk is open until around 8:00–9:00 PM (hours may vary depending on reservations). When staff are unavailable, you can contact the emergency number.

Online advance payment, cash payment on-site, and credit card payment are available.

Cancellations made up to 2 days before the stay are free of charge. Cancellations made the day before or on the day of arrival will be charged 100% of the accommodation fee.

Credit card information is required to guarantee your reservation and verify your identity. This applies to bookings made through both our official website and other booking platforms.

Unfortunately, for security reasons, we do not accept reservations by phone.

A cancellation link is included at the end of the confirmation email sent at the time of booking.

Yes, we can issue an electronic receipt. It will be sent between check-in and after check-out.

Mt. Fuji can be seen from some areas of the property.

We’re sorry, but pets are not allowed.

Bath towels, face towels, and toothbrushes are provided for each guest. The bathroom is equipped with shampoo, conditioner, body soap, and a hair dryer. ※ Please bring your own pajamas.

Yes, free parking is available for guests. If you plan to arrive with more than two cars, please contact us in advance.

Capacity varies by room type: DOME 1 (Suite): 2 guests / DOME 2 & 3 (Japandi): 7 guests / DOME 4, 5 & 6 (Quad): 4 guests.

Children under 5 years old are not included in the guest count, and no fee is charged.

Showers and toilets are located in shared areas. When there are fewer reservations, private use may be available, but during busy periods they are shared.

Toilets are available only in shared areas and are not located inside the rooms.

On the first floor, there is a Japanese-style room with three futon sets. The living room sofa can be used as a sofa bed, and futons can also be laid out. On the second floor, there are two bedrooms: one with three single beds and another with two single beds.

They are located at the far end of the property, in front of DOME 4.

Each room is equipped with air conditioning, and you can adjust the temperature as you like.

BBQ, campfires, and handheld fireworks are available until 8:00 PM.

Salt, pepper, and cooking oil are available.

Bringing your own BBQ equipment is not permitted.

Campfires and handheld fireworks are allowed.

No, BBQ grill rental is available from ¥2,500.

Available from ¥2,500 and includes one bundle of firewood, a lighter, fire starter, and a fire pit. Staff can assist with lighting the fire upon request. Additional firewood is ¥1,000 per bundle.

The rental includes BBQ tools (tongs, aluminum foil, kitchen paper, knife, cutting board, cutlery, plates, trash bags, lighter), charcoal, charcoal lighting service, and cleaning fee. Upon request, we also lend items such as a griddle, skillet, hot sandwich maker, skewers, spatula, mini pot, and tabletop stove free of charge.

Bicycle rental is available for ¥1,000 for 2 hours.

There are supermarkets within a 5–7 minute drive. Please check Google Maps for details.

A shuttle service is available by advance reservation.
Before check-in: 3:30 PM – 6:00 PM
After check-out: 9:00 / 9:30 / 10:00
※ Availability may vary depending on reservation status.

Free shuttle service is available only before check-in and after check-out. For other times, we can assist with arranging a taxi.

The nearest station is Kawaguchiko Station, about a 10-minute drive away.