FAQ

FAQ

We’ve compiled answers to frequently asked questions below for your reference.

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Reservations can be made online only. You can book through our official website (this site), Booking.com, Airbnb, and other platforms.

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We do not accept reservations by phone.

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A cancellation link will be provided in your confirmation email after booking. You may cancel your reservation up to 2 days before your stay.

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We accept online payment only. Your registered credit card will be charged before your stay. Please note that your reservation may be canceled if the payment cannot be processed.

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Free cancellation is available up to 2 days before your stay. Cancellations made on the day before or the day of arrival will be charged 100% of the total booking amount.

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Check-in is available from 3:00 PM.

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Self check-in is available. You will receive detailed check-in instructions via email the day before your stay. Please be sure to check your email in advance.

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Check-out is by 10:00 AM.

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Early check-in may be available up to 1 hour in advance depending on the cleaning schedule. Late check-out until 11:00 AM is available free of charge for bookings made through our official website only.

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Yes, our staff can be contacted at any time if needed.

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Shampoo, conditioner, body soap, toothbrushes, and towels are provided. Please bring your own pajamas.

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Up to 7 guests can be accommodated.

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Children up to 5 years old stay free of charge and are not included in the guest count.

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Children up to 5 years old stay free of charge and are not included in the guest count.

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BBQ and fireworks are not allowed outdoors.

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Yes, we have a hot plate and an indoor tabletop grill available.

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There is a Lawson convenience store within a 5-minute walk, and a shopping mall about 5 minutes away by car.

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Yes, parking is available. If you plan to come with two cars, please inform us in advance.