FAQ

Check-in is available from 3:00 PM. You can enter the property via self check-in.

We will send you instructions for check-in and online check-in to your registered email address by the day before arrival. Using the online check-in service “minpakin,” you can complete self check-in with the door code and tablet code.

Check-out is by 10:00 AM.

This is a self check-out. Please turn off all electronic devices and gas, then complete the check-out procedure on the tablet.

Yes. If you need assistance, you may contact the emergency number at any time. Our staff is located nearby.

Online credit card payment in advance, as well as cash and credit card payment on site, are available.

Cancellations are free up to 2 days before the check-in date. Cancellations made the day before or on the day of arrival will be charged 100% of the accommodation fee.

Credit card information is required to guarantee your reservation and for identity verification. This applies to reservations made through third-party booking sites as well.

We are sorry, but for security reasons, we do not accept reservations by phone.

A cancellation link is included at the bottom of the confirmation email sent at the time of booking. Please use that link to proceed.

Yes, we can issue an electronic receipt. It will be sent to you between check-in and after check-out.

On clear days, you can enjoy views of Mt. Fuji from the room or within the property.

We are sorry, but pets are not allowed.

We provide bath towels, face towels, and toothbrushes for each guest. The bathroom is equipped with shampoo, conditioner, body soap, and a hair dryer. ※Please bring your own pajamas.

Yes. Free parking is available for guests. Up to two cars can be parked per villa.

Each villa can accommodate up to 8 guests.

Children under 5 years old are not included in the guest count. There is no charge for infants.

Each villa has two toilets.

Each villa has one bathroom.

There is a Japanese-style room on the first floor with two futon sets.
There are two bedrooms on the second floor.

Please do not move the beds. As stated in the house rules, moving furniture may cause damage to floors or walls. In case of damage, compensation may be required.

The bathroom is located on the second floor.

IH stove, pots, frying pans, electric kettle, toaster, knives, cutting board, cutlery, tableware, hot plate, spatula, ladle, cooking chopsticks, microwave, rice cooker, refrigerator, and freezer are provided.
※BBQ grill is available at an additional charge.

Child chairs are available. Baby beds can be prepared upon request in advance. ※Foldable type.

Each room is equipped with air conditioning. You may adjust the temperature to your preference.

Yes, it is provided in the bathroom.

BBQ use is available until 9:00 PM.

Salt, pepper, and cooking oil are provided.

Bringing your own BBQ equipment is not permitted.

Campfires are not allowed. Handheld fireworks are allowed on the gravel area only. ※Not permitted on the wooden deck.

Yes, it is available for rent at ¥4,000 per use. For consecutive nights, an additional ¥2,000 will be charged.

There is a MaxValu supermarket within a 5-minute drive. Please check Google Maps for details.

Shuttle service is available by advance reservation.
Before check-in: 3:30 PM – 6:00 PM
After check-out: 9:00 / 9:30 / 10:00
※Availability may vary depending on reservations.

Shuttle service is not available during your stay. Please use a taxi service.

The nearest station is Kawaguchiko Station.