FAQ

Check-in is available from 3:00 PM. You can enter the property via self check-in.

By the day before your arrival, we will send check-in instructions and online check-in details to your registered email address. Using the online check-in service “minpakin,” you can complete self check-in with the door code and tablet code.

Check-out is by 10:00 AM.

This is a self check-out. Please turn off all electronic devices and gas, then complete the check-out procedure on the tablet.

Yes. If you need assistance, you may contact the emergency number at any time. Our staff is located nearby.

Advance online credit card payment, as well as on-site cash and credit card payments, are available.

Cancellations are free up to 2 days before the check-in date. Cancellations made the day before or on the day of arrival will be charged 100% of the accommodation fee.

Credit card information is required to guarantee your reservation and for identity verification. This also applies to reservations made through booking sites other than our official website.

We are sorry, but for security reasons, we do not accept reservations by phone.

A cancellation link is included at the bottom of the confirmation email sent at the time of booking. Please proceed using that link.

Yes, we can issue an electronic receipt. It will be sent to you between check-in and after check-out.

On clear days, you can enjoy views of Mt. Fuji from your room or within the property.

We are sorry, but pets are not allowed.

We provide bath towels, face towels, toothbrushes, and cotton swabs for each guest. The bathroom is equipped with shampoo, conditioner, body soap, a hair dryer, and a hair iron. ※Please bring your own pajamas.

Yes. Free parking is available for guests. Up to three cars can be parked per villa. Please move the blue cones before parking.

Each villa can accommodate up to 6 guests.

Children under 5 years old are not included in the guest count. There is no charge for infants.

Each villa has one toilet.

Each villa has one bathroom.

There is a bedroom on the first floor with one double bed.
On the second floor, there is a Japanese-style room with two futon sets.

We can prepare one upon request. Please let us know in advance if you would like to use it.

Please do not move the beds. As stated in the house rules, moving furniture may cause damage or stains to floors and walls. In case of any damage, compensation may be required.

The bathroom is located on the first floor.

We are sorry, but BBQ is not available at this property.

Yes, they are allowed until 9:00 PM. Please avoid the wooden deck and use designated areas within the property.

Stove, pots, frying pans, electric kettle, toaster, knives, cutting board, cutlery, tableware, hot plate (takoyaki plate), spatula, ladle, cooking chopsticks, microwave, rice cooker, refrigerator, and freezer are provided.
※BBQ grills are available at an additional charge.

Basic cooking tools are provided. Seasonings are not provided.

Each room is equipped with air conditioning. You may adjust the temperature to your preference.

Yes, it is provided in the bathroom.

Shuttle service is not available. You can reach the property by taxi or on foot from the station.

The nearest station is Kawaguchiko Station, within a 10-minute walk.